University of Alaska Senior Financial Aid Advisor in Anchorage, Alaska

Senior Financial Aid Advisor

Apply nowJob no:509308

Classification:Student Services Professional 2

Grade:Grade 78

Work type:Staff Full-time

Administrative Unit:University of Alaska Anchorage

School/Business unit:VC, Student Affairs


Categories:Student Affairs/Services

Position Summary:The University of Alaska Anchorage (UAA) invites applications for the position of Senior Financial Aid Advisor within the Office of Financial Aid.

The Office of Financial Aid is an innovative team committed to providing students equitable access to financial aid while maintaining regulatory and institutional compliance. We process financial aid applications for over 18,000 applicants across the University of Alaska Anchorage campuses and are responsible for the timely and accurate disbursement of over $70 million in financial aid annually.

UAA seeks an individual who is passionate about student success. The successful candidate will have the technical aptitude to streamline processes using technology. The Senior Financial Aid Advisor will have the opportunity to provide transformative leadership and improve the way the Office of Financial Aid processes student aid and communicates with our diverse student body.


10COORDINATION & COMMUNICATION: Edit website and manage online content, collaborating with others to ensure the Office of Financial Aid webpages are accurate, compliant with UAA policy, and easy for students to navigate. Provide technical assistance on Banner, OnBase, TOAD, Dynamic Forms, and other software used in financial aid administration. Provide relevant updates at weekly staff meetings. Assist in developing, updating and maintaining policies and procedures. Cultivate a culture of best practices by utilizing reliable financial aid resources such as IFAP, NASFAA announcements and newsletters. Attend and participate in professional development opportunities. Train/provide work direction to student employees and other personnel. Respond to other staff and faculty queries via phone and electronic communication(E-mail, EIO chat, Skype, Google Hangouts).Provide detailed financial aid information in non-regulatory language through workshops, group or individual settings.Essential

25TECHNICAL PROCESSING & DATA REQUESTS: Oversee and maintain Banner Financial Aid functionality at UAA including database loads and reconciliation of all electronic transmissions related to Financial Aid applications, loan, and grant processing. Assist with year end reconciliation of Pell, Direct Loans and other funds as needed. Test and approve Banner Financial Aid updates in LRGP and Production. Manage the letter generation process from Ellucian Banner software to optimize use, resolving problems as they occur. Coordinate technical efforts with appropriate personnel, including Statewide OIT to setup and monitor scheduled jobs and reports. Serve as Financial Aid’s OnBase user expert, coordinate testing of upgrades, task requests, and assisting other users with design of workflows and troubleshooting. Closely monitor daily job runs, identifying errors immediately and troubleshooting issues that may arise in the scheduled and manual processes that affect Banner Financial Aid deliverables. Write population selections (internal Ellucian Banner process) and RPTP queries to identify problem areas, audit data or improve levels of service to students. Provide technical and troubleshooting support to other financial aid staff.Conduct quality control measures to insure integrity of the student records and financial aid processing, timeliness and accuracy of disbursements using both regular and ad hoc reports.Essential

30ADVISING Assist students and families in navigating the financial aid process by breaking down complex policies and processes into comprehensive, easy-to-understand information in person, on phone, and via electronic communication. Understand, interpret, and explain the rules and regulations that apply to the eligibility, packaging, awarding and delivery of federal, state, institutional and private financial aid resources. Provide guidance on electronic submission of documentation for federal verifications, professional judgments, budget adjustments, and other required processes. Inform students on financial literacy resources. Observe the confidential nature of all student information and comply with FERPA and PTAC regulations as required. Serve as a technical resource to Financial Aid Advisors.Essential

30FINANCIAL AID PROCESSING Perform Return to Title IV (R2T4) calculations in compliance with federal and institutional policies and timeframes. Assist the Program Manager with timely certification, processing, and payment of Alaska State grants and scholarships. Process incoming financial aid data and subsequent paperwork according to office policies and procedures to ensure compliance with federal, state, and institutional policies. Have a comprehensive knowledge of student cost of attendance, need analysis, federal aid calculation, and resource allocation. Work in tandem with other team members to ensure accurate and timely process flow and continuity. Be proficient and work on multiple electronic platforms such as NSLDS, COD, the state aid portal, dynamic forms and OnBase to ensure eligibility and compliance with varied federal, state, institutional and private resources. Will be assigned individually to various processing tasks including, but not limited to: Completion of U.S. Department of Education or In-house selected income verification using CPS, calculation of satisfactory academic progress and evaluation of appeals, determining eligibility for institutional and private scholarships, coordination and monitoring athletic awards per NCAA guidelines, determining eligibility and processing requests for federal, state, and private loans.Essential

5Other duties as assigned in support of the Office of Financial Aid mission.Essential


The ideal candidate must be willing to participate as part of the Financial Aid team to support UAA’s mission, values, and goals and a shared vision of excellence in student services. Commitment to serving students and providing exceptional customer service is a must.

Familiarity with Ellucian Banner suite, specifically the Financial Aid module; Prior university experience in financial aid, student records or accounting; Prior experience in a large scale, high pace complex work environment; Knowledge of and ability to independently apply Federal, State, and institutional regulations governing student financial aid. Ability to solve complex problems. Attention to detail. Demonstrated flexibility. Ability to work in a highly stressful environment with multiple, competing priorities.Excellent analytical skills as well as written, oral, and interpersonal communication skills. Ability to work comfortably with individuals who may be frustrated or hostile, and demonstrate success in working with diverse populations and with those persons with diverse points of view. Ability to work occasional overtime, including evenings and weekends.

The successful candidate must not be in default on any federal student loan or repayment on any federal grant.

Required Experience:

Two or more years of professional experience performing work that requires the consistent application of highly complex regulations; Experience using technology to streamline processes; Data entry and retrieval in multiple types of computer programs; Demonstrated experience developing automated reports for data retrieval and analysis and familiarity with report-writing programs and integration with MS products; Excellent organizational, interpersonal, communication and conflict-resolution skills; Demonstrated capability to effectively communicate with external parties to resolve design and operational issues as may arise with complex software systems; good judgment, discretion and ability to maintain confidentiality; ability to interact with diverse constituencies; ability to manage multiple tasks simultaneously; ability to work both on a team and independently; project management skills; strong computer skills, proficient with integrated database technology, Excel and its use of formulas and pivot tables;

Typical Education or Training:

A Bachelor's degree with a preferred field of study in business, information management, public administration, educational administration, accounting, finance or a related field. Equivalent experience may be substituted for bachelor's degree; Knowledge of federal financial aid rules and regulations.

Application Instructions:

Please attach a cover letter that details how your professional experience qualifies you for this position, resume and contact information for three professional references includes at least one current or recent supervisor. Additionally to be considered your all applicants must submit a writing sample that details a time they used technology to innovate and/or fix a procedural issue within their professional environment.

Position Information:

Grade 78, non exempt, regular position, Minimum Hourly Rate: $23.60

Review Date:

5 Jun 2018

Advertised:04 May 2018Alaskan Daylight Time

Applications close: