Dollar Financial Group Customer Service Representative - Anchorage in Anchorage, Alaska


  • Consistently provide a high level of customer service in a prompt and timely manner.

  • Maintain branch appearance and cleanliness.

  • Knowledge of all check cashing procedures, check rates, and able to identify the various types of checks.

  • Knowledge of all secondary products and services and how to cross sell them to the customer.

  • Display effective verbal, written, and listening skills.

  • Exhibits positive attitude during times of change.

  • Handles and pays out money according to policy and procedure.

  • Ensures customer complaints are handled with a sense of urgency, using good judgment and superior customer service. Ensure all complaints are reported to the supervisor timely.

  • Understand and comply with all company policies and procedures.

  • Properly use the Point of sale system to cash checks, process loan transactions, sell products, and balance cash drawer.

  • Accurately account for all cash and negotiable equivalents by following all policy and procedures.

  • Assist Manager in the collection process and prepare files for collections.

  • Adhere to operational Security and LP policies as per company policy including all open and closing procedures.

  • Knowledge of the general office duties and how to properly use all office equipment.

  • Complete all paperwork timely and accurately.

  • Complete all other tasks as directed by the Supervisor.

  • Insures accurate input of all data into company and vendor systems.

  • Insures full compliance with all Anti Money Laundering policy and procedures.


  • Previous banking, retail or sales experience

  • Customer Service oriented

  • Ability to multitask.**

  • Good computer skills.

  • Excellent interpersonal & communication skills.

  • Previous cash handling or sales experience of any kind a plus.

  • Ability to work a flexible schedule including nights and weekends

All your information will be kept confidential according to EEO guidelines.