Dollar Financial Group Customer Service Representative - Anchorage in Anchorage, Alaska
Consistently provide a high level of customer service in a prompt and timely manner.
Maintain branch appearance and cleanliness.
Knowledge of all check cashing procedures, check rates, and able to identify the various types of checks.
Knowledge of all secondary products and services and how to cross sell them to the customer.
Display effective verbal, written, and listening skills.
Exhibits positive attitude during times of change.
Handles and pays out money according to policy and procedure.
Ensures customer complaints are handled with a sense of urgency, using good judgment and superior customer service. Ensure all complaints are reported to the supervisor timely.
Understand and comply with all company policies and procedures.
Properly use the Point of sale system to cash checks, process loan transactions, sell products, and balance cash drawer.
Accurately account for all cash and negotiable equivalents by following all policy and procedures.
Assist Manager in the collection process and prepare files for collections.
Adhere to operational Security and LP policies as per company policy including all open and closing procedures.
Knowledge of the general office duties and how to properly use all office equipment.
Complete all paperwork timely and accurately.
Complete all other tasks as directed by the Supervisor.
Insures accurate input of all data into company and vendor systems.
Insures full compliance with all Anti Money Laundering policy and procedures.
Previous banking, retail or sales experience
Customer Service oriented
Ability to multitask.**
Good computer skills.
Excellent interpersonal & communication skills.
Previous cash handling or sales experience of any kind a plus.
Ability to work a flexible schedule including nights and weekends
All your information will be kept confidential according to EEO guidelines.