Conduent Customer Care Supervisor On-site in Anchorage, AK in Anchorage, Alaska
Customer Care Supervisor On-site in Anchorage, AK
Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? If so, then we here at Conduent want to hear from you! We have immediate openings for Customer Care Supervisor in Anchorage, AK Apply today!
Full Time Employment
Medical, Dental, Vision, & 401k plans
Paid Time Off
Fun working environment
- Company discounts - Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more
As a Customer Care Supervisor working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following:
Ability to navigate through multiple computer applications with speed and accuracy.
Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
Directs and/or manages all activities associated with Call Center operations. Maintains and enhances customer services by organizing and evaluating service, delivery systems and procedures. Supervises a staff of employees, working to develop and coach talent to ensure the successful operation of the team and organization.
Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issues.
Sets priorities for team to ensure task completion; coordinates work activities with other supervisors.
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts.
- Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.
Read the requirements below and apply today for immediate consideration!
Customer Care Supervisor are successful when they meet the following requirements:
Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.
Establishes and implements performance and service standards.
Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations.
Ensures productivity meets or exceeds service and quality standards.
Assesses and analyzes team performance, identifies performance gaps and provides feedback and coaching.
Provides guidance, leadership and motivation to promote maximum performance.
Assesses and evaluates current team competencies to develop a baseline of service.
Opportunities. Assists in training new employees and ensuring ongoing training is effective.
Measures service levels and tracking systems for program improvement.
Analyzes and resolves customer service escalations.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
- Maintains adherence in areas such as attendance, punctuality, use of time-off, etc.
Experience - minimum of 3 years of related supervisory/management experience
Basic computer and typing skills.
Ability to pass assessment testing.
H.S Diploma or GED
Be at least 18 years of age.
Must pass a criminal background check and drug screen.
- The available for a shift during the hours of operation are between 5:00am to 9:00pm.
Previous call center experience
Education - Bachelor’s degree in related field or equivalent work experience.
If this describes you, then apply today for immediate consideration!
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.
Job Customer Care
Primary Location United States-Alaska-Anchorage
Organization Public Sector
Unposting Date Ongoing
Req ID: 18000642