Conduent Customer Care Specialist On-site in Anchorage, AK in Anchorage, Alaska
Customer Care Specialist On-site in Anchorage, AK
Conduent Corporation with its broad portfolio of technology and services, Conduent provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Conduent provides leading-edge document technology, services, software. Conduent also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.
Benefits, Benefits and More Benefits!
Full Time Employment
Medical, Dental, Vision, & 401k plans
Paid Time Off
Fun working environment!
Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job Role :Answer incoming calls to answer inquiries and questions, handle complaints, troubleshoot problems and provide information in a call center environment.
Job Tasks and Responsibilities:
Maintain adequate levels of productivity and telephone availability.
Maintain stellar attendance.
Consistently utilize and exhibit superior customer service skills.
Interact with callers while typing and researching resolutions.
Ask probing questions to ensure understanding. Research, resolve issues and log all calls in database.
Explain procedures and provide details of policy and regulations.
Apply research skills and utilize resources to identify appropriate resolutions for caller issues.
Evaluate issues and escalate appropriately to ensure resolution.
Utilize group chat program to obtain necessary resolution information real time.
Research and follow up with outbound calls when necessary.
Document all calls according to standard operating procedures.
Update job knowledge by studying training materials and policy documentation, and participating in educational opportunities.
Maintain organized work space and computer system to efficiently archive and access needed information.
Effectively maintain software tool passwords to ensure work tool availability.
Consistently inform callers of alternate vehicles for obtaining information including online portal, faxes and AVR system.
Appropriately prioritize off phone work tasks to ensure adequate telephone coverage.
Take responsibility for continually learning and expanding knowledge.
Proficient in Microsoft Office and possess ability to learn custom software quickly
Excellent research and organizational skills
English language proficiency with professional level diction
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively
Knowledge of customer service principles and practices.
Previous customer service experience preferred.
Call center experience preferred.
Proficient typing and data entry skills
Knowledge of administration and clerical processes.
Advanced computer skills.
Advanced organizational skills.
Verbal and written communication skills
Problem analysis and problem solving
Customer Service orientation
Attention to detail
Learning on the Fly
Dealing with Ambiguity
Education and Typical Years’ Experience
College degree preferred
Prior experience with Medicaid, medical insurance and/or healthcare a plus
Must pass drug test and state, federal and criminal background check
Must have High School diploma or general education degree (GED).
Must be at least 18 years of age or older
* Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:* * click here to access or download the form. *
Job Customer Care
Primary Location United States-Alaska-Anchorage
Organization Public Sector
Unposting Date Ongoing
Req ID: 18000640