ARAMARK Bell Captain - Denali Park Village in Anchorage, Alaska

Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .

Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.

Description:

Position Summary

The Guest Services Lead Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. The Guest Services Lead worker may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilites of the position may vary by Aramark location based on client requirments and business needs.

Essential Functions

  • Schedules and assigns daily work assignments the guest services team and oversees completion of tasks

  • Trains and guides guest service staff on job duties, customer service, systems, and procedures

  • Greet and provide customer service to guests while anticipating their needs

  • Book reservations and coordinate registration

  • Operate a register and/or software system to complete cash and credit card transactions

  • Answers phone calls and emails and delivers messages as needed

  • Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.

  • Other duties and tasks as assigned by manager

Qualifications:

Qualifications

  • Previous guest services experience required

  • Supervisory experience in a related role preferred

  • Demonstrates excellent customer service skills

  • Demonstrates interpersonal and communication skills, both verbal and written

  • Demonstrate organization skills, accuracy, and attention to detail

  • Requires frequent lifting, carrying, pushing, pulling of up to 100 lbs

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran